Terms & Conditions

Coburg Hill Antiques take customer care very seriously, so if you need any assistance regarding our products or would like to provide feedback in relation to your experience, please contact us directly on info@coburghillantiques.com.au.

By placing an order with us, you are deemed to have read, understood & agreed to our terms & conditions.

CAN I CANCEL MY Coburg Hill Antiques ORDER?

If you’ve changed your mind and decided you don’t want to follow through with your order, please email us at info@coburghillantiques.com.au immediately. If your order has not yet been shipped, we will put a stop to it and refund your payment in full. Please note, the order should not be deemed cancelled until you receive an email confirming as such. If your order has been shipped, it is not possible to cancel.

CAN I RETURN AN ITEM FROM MY ORDER IF I’VE CHANGED MY MIND?

If you change your mind or are not happy with your delivery, you are welcome to return any of our items within seven days of receipt. We do not refund for change of mind, but are happy to issue you with a credit note or exchange.

Please email us at info@coburghillantiques.com.au to arrange this.

It is up to you to return the order to us in new condition, complete with tags on and in its original packaging – please include a copy of your receipt with the return.

We do not cover postage costs for cancellations or returns.

Once we have received and inspected the goods, we will email you acknowledging receipt and organise a credit note/exchange.

Please note, there are no exchanges, credit notes or refunds on sale items.

WHAT DO I DO IF ONE OF MY ITEMS IS DAMAGED OR FAULTY?

We will hand check all orders before delivery, however, if your item arrives faulty or damaged, please email us at info@coburghillantiques.com.au within seven days of receipt to discuss the options.


We are unable to accept returns on items after seven days.

If you are requesting a replacement for your damaged item, we will organise the pickup of your faulty item and will reissue you with a new product (stock dependent) after the faulty item/s have been received back to our warehouse.

CAN I ADD ANOTHER ITEM ONTO MY ORDER ONCE IT HAS BEEN PLACED?

If your order has not yet been processed, it is possible to add another item to your order by emailing us at info@coburghillantiques.com.au However we are unable to add items to your order once it has been processed, this will need to be treated as a separate order.

HOW DO I KNOW YOUR PRODUCTS ARE IN STOCK?

We will make it very clear if you are placing a ‘pre-order’ (in which case, an estimated delivery date would be supplied) or if the item is in stock (which would be a normal order).

In the extremely rare instance that you place an order and there is an issue with that item being out of stock, we will contact you directly to discuss the options.

IS YOUR WEBSITE SECURE?

We go above and beyond to ensure our website and payment methods are as secure as possible. We do not hold or store any credit card details following the placement of orders.

CAN I CONTACT YOU BY PHONE?

It’s best for you to use our contact form or listed email address for all correspondence. We promise to reply to you quickly!

REFUNDS & EXCHANGE

At Coburg Hill Antiques we try our best to keep our customers happy and will try to accommodate your needs as best we can. Please consider your purchase very carefully. We are more than willing to offer an exchange or credit note, but we do not refund based on change of mind or if you've found the product cheaper somewhere else, decided you did not like the purchase or have no use for it.

If you decide to return the goods for an exchange or credit note, It is up to you to return the order to us in new condition, complete with tags and in its original packaging – please include a copy of your invoice with the return.

We do not cover postage costs for returns.

Once we have received and inspected the goods, we will email you acknowledging receipt and organise a credit note/exchange.

Please note, there are no exchanges, credit notes or refunds on sale items.

FURNITURE/BULKY GOODS DELIVERY

Coburg Hill Antiques endeavours to provide to its customers the best delivery service. We usually estimate all delivery costs based on ground floor/front door basis, unless stated otherwise. In addition to this, Coburg Hill Antiques can offer a premium service which includes delivery into door, up to two flight of stairs or apartments with lifts with two men job available in selected areas only and at an additional cost.


All deliveries take place during normal business hours Monday to Friday between 10am to 5pm and because some deliveries might involve valuable goods, our couriers are entitled to produce a proof of delivery.

Arrangements can be made for you for delivery:

If you will not be at home to accept delivery, our team can either deliver your purchase to a neighbour or to you at your office; it depends on your preference.

You could also be comfortable in such a case to have your order left at your front door, however note that, whilst this option is available to facilitate and accommodate you with delivery, we take no responsibility for missing goods.

Although Coburg Hill Antiques does its utmost to provide you with a fast delivery service, please be aware that your location and order size will also impact on the speed of delivery. And whilst the company strives to provide you with the best customer service by providing the best delivery update, we are not responsible for any delivery delays caused by a third party courier company.


Damaged Goods

It is the buyers' responsibility to inspect the goods within 48 hours of delivery. Damages must be reported upon receipt of goods and customers must adhere to the claims process, including proof of damages and arrangement of goods to be returned for inspection. Any damages/faulty claims or refunds after 48 hours of delivery will be treated as a warranty claim. Buyer must bear all delivery costs incurred in the claim process.

24 hours notification for fragile items

We require damage notification within 24 hours of receipt of goods for fragile items. This includes all homewares, accessories, glass top furniture pieces, prints etc. For more information on what products are covered under this policy please contact our showroom staff.