Shipping and Return
FURNITURE/BULKY GOODS DELIVERY
Coburg Hill Antiques endeavours to provide to its customers the best delivery service. We usually estimate all delivery costs based on ground floor/front door basis, unless stated otherwise. In addition to this, Coburg Hill Antiques can offer a service which includes delivery into door, up to two flight of stairs or apartments with lifts with two men job available in selected areas (additional cost may apply).
All deliveries take place during normal business hours Monday to Friday between 10am to 5pm and because some deliveries might involve valuable goods, our couriers are entitled to produce a proof of delivery.
Arrangements can be made for you for delivery:
If you will not be at home to accept delivery, our team can either deliver your purchase to a neighbour or to you at your office; it depends on your preference.
You could also be comfortable in such a case to have your order left at your front door, however note that, whilst this option is available to facilitate and accommodate you with delivery, we take no responsibility for missing goods.
Although Coburg Hill Antiques does its utmost to provide you with a fast delivery service, please be aware that your location and order size will also impact on the speed of delivery. And whilst the company strives to provide you with the best customer service by providing the best delivery update, we are not responsible for any delivery delays caused by a third party courier company.
It is the buyers' responsibility to inspect the goods within 48 hours of delivery. Damages must be reported upon receipt of goods and customers must adhere to the claims process, including proof of damages and arrangement of goods to be returned for inspection. Any damages/faulty claims or refunds after 48 hours of delivery will be treated as a warranty claim. Buyer must bear all delivery costs incurred in the claim process.
24 hours notification for fragile items
We require damage notification within 24 hours of receipt of goods for fragile items. This includes all homewares, accessories, glass top furniture pieces, prints etc. For more information on what products are covered under this policy please contact our showroom staff.
REFUNDS & EXCHANGE
At Coburg Hill Antiques we try our best to keep our customers happy and will try to accommodate your needs as best we can. Please consider your purchase very carefully. We are more than willing to offer an exchange or credit note, but we do not refund based on change of mind or if you've found the product cheaper somewhere else, decided you did not like the purchase or have no use for it.
If you decide to return the goods for an exchange or credit note, It is up to you to return the order to us in new condition, complete with tags and in its original packaging – please include a copy of your invoice with the return.
We do not cover postage costs for returns.
Once we have received and inspected the goods, we will email you acknowledging receipt and organise a credit note/exchange.
Please note, there are no exchanges, credit notes or refunds on sale items.